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Senior Business Analyst

Lenexa, KS Analytics - Client Analytics Full-time
Why TrueAccord?

Debt collection is failing consumers. Every year, 77 Million Americans have negative experiences with the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.

TrueAccord is a category-defining company. We combine machine learning with a human based approach to assist both clients and consumers through a challenging financial process. With a world-class leadership team, passionate and driven team members, and a diverse and growing client base, TrueAccord is well positioned for continued success. Come join our team and disrupt a multi-billion dollar industry that’s been waiting for change.

The Role:

TrueAccord’s Analytics team is responsible for driving our business forward with data. The Senior Business Analyst will join a team of highly motivated people who take the TrueAccord mission seriously and are determined to succeed. The core objective of this role is the development and delivery of analyses to cultivate TrueAccord’s strategies and maximize client performance. This role is an excellent opportunity to dive into the production data, create new KPI’s, and influence process improvements.

As the senior analyst on the team, you will lead highly complex/sensitive analytical projects and will serve as a liaison to TrueAccord’s management team and clients. Ideally, this role will be a person who can come alongside these critical stakeholders to help them understand what the data means to them--and how they can use this information to drive best-in-class results. This is an exciting, high-profile role that has significant impact on TrueAccord and is integral to the company's success.
  • Detect patterns in vast quantities of performance data 
  • Conduct root cause analyses to break performance issues down to core drivers
  • Establish quantitative relationships between production levels and performance to enable opportunity sizing and scenario planning
  • Develop financial or statistical modeling to analyze performance trends and design experiments to improve operational effectiveness 
  • Use applied and behavioral analytics to assess experimentation results and understand the effect that different levers would have on various performance drivers across different populations
  • Use predictive analytics to simulate future events, forecast key production drivers, and evaluate alternative courses of action 
  • Translate data and analysis into practical solutions; Routinely communicate findings to key stakeholders (including both TrueAccord and client leadership teams) 
  • Oversight of business intelligence initiatives; Includes everything from the coordination of data extraction/transformation/loading processes to the design and development of reporting and visualizations to support business operations 
  • Produce accountability for business outcomes through KPI creation and monitoring
  • Create metrics to track and improve operational efficiency and productivity of Customer Engagement team processes
  • Deliver ad-hoc analytical support or reporting using a variety of concepts, practices, and data sources
  • Build reports and dashboards that monitor data integrity and provide system controls
  • Requirements:
  • A minimum of 5 years of experience using quantitative data analysis to solve problems and drive performance is required
  • Proven ability to build complex models, perform deep analyses, and turn raw data into useful information
  • A deep understanding of statistical analysis, modeling, experiment design, and common pitfalls of data analysis
  • Fluency in SQL
  • Demonstrated ability to drill into root causes and answer not only “Why” but also “So What”
  • Ability to present complex information and deliver insights to business partners clearly and concisely
  • Attention to detail and accuracy, while maintaining a solid awareness of the big picture, are extremely important
  • Strong interpersonal skills and ability to work effectively, both in a team environment and across operational groups
  • Track record of mentoring and helping develop less-experienced members of the team
  • Must be able to work effectively with little direct supervision and in the face of ambiguity, shifting priorities, and multiple deadlines
  • Nice To Have:
  • BS/MS degree in an analytical discipline: finance, statistics, applied mathematics, computer science, etc.
  • Experience in Financial Services industry--with bonus points coming from relevant experience in the debt collections space
  • Experience with scenario planning (i.e., “What if” analyses), including the successful use of assumptions in place of key data points
  • Ability to use data-driven insights to influence process improvements
  • Competency with data visualization or business intelligence tools such as Looker, Tableau, or Power BI
  • Familiarity with a statistical language, such as R or Python

  • What TrueAccord offers you + Culture & Benefits

    TrueAccord is headquartered in San Francisco and opened a new office in Lenexa, KS in April 2019.  We offer a healthy work environment that continuously builds an inclusive & diverse culture where everyone is able to develop the best version of themselves.  We are a dynamic group of people who are subject matter experts with a passion for change (and a strong Giphy game).

    We promote work/life harmony and increased productivity.  Company events are held for all our teams to come together, have fun and learn about one another. 

    Our teams are crafting solutions to big problems every day.  If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

    Our Dedication to Diversity & Inclusion

    TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this make us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.