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Global Support, Technical Team Lead - Charlotte

Charlotte, NC - R&D Full-time
Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company.  We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development.  Sounds ambitious, right?  We agree.

Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications.  Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022.  Ok, maybe we did want to brag a little.  But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.

We are looking for an experienced Software Engineers who will join a new elite team that focuses on Customer Centric Engineering. This position, as part of R&D, ensures customer success by troubleshooting, debugging, and proposing fixes/workarounds to the most complex customer issues escalated by the last tier of Support. You will work closely with other teams in R&D (Development) and Customer Support to respond to critical technical incidents and act as customer advocate within R&D.
You'll help us drive digital innovation:
  • Work closely with our global customers in Europe, USA, Australia, Asia, Middle East and Japan including: Heineken, ING, Enexis, Nederlandse Spoorwegen, PostNL, Chubb, Zurich, Innovapost, ERIE and eXpRealty.
  • Troubleshoot, debug and propose bug fixes or architectural changes, within the Mendix platform or related to customer sided implementation.
  • Work closely with R&D teams on a tactical level to identify structural improvements and improve the customer experience of our platform. Your most important point of contact will be the Software Delivery Managers of the R&D groups.
  • Develop solutions (Appstore widgets/modules) for customer issues without clear short-term solution path in the Mendix platform.
  • Understand customer use cases to be an effective liaison between R&D and customer to solve complex technical problems.
  • Take complete ownership of escalations.
  • Mentor and coach team members as we continue to build them out
  • Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
  • Participate in after-hours on-call rotation for critical customer escalations
  • Identify improvements in our Support processes and tools, both internal and with our partners including SAP, IBM and Siemens.
  • Work in a smart, young and dynamic team where innovation thrives, and career opportunities are abundant
  • You're the innovator we need if you:
  • Love to engage with the customer to solve any challenges they might face and voice their needs and challenges within Mendix
  • Have a B.S. in Information Systems, Engineering, Computer Science, or equivalent
  • Are Mendix Advanced Developer certified, or similar work experience
  • Have over 3 years of relevant working experience in a technical environment
  • Have excellent communication skills, both written and verbal
  • Are passionate about technology and have strong problem solving and analytical skills.
  • Well-organized, flexible and can keep an overview of all your tasks
  • Have over 3 years of development experience in object-oriented programming languages like Java, C++, .Net or JavaScript
  • Have knowledge of and experience with Infrastructure as a Service
  • Preferably have experience in mobile app development.
  • Experience a culture like no other at Mendix:
  • Work for an award winning employer? (Nr 1. tech employer & the-best-cloud-computing-companies-and-ceos-to-work-for-in-2017
  • Named the Best Cloud Company to Work for by Glassdoor (2018)
  • Ranked #1 by Glassdoor "Best Places to Work" in Tech (2016)
  • Ranked Leader by Gartner in High Productivity Application PaaS (2017, 2018, 2019)
  • Ranked Leader by Gartner in Mobile Application Development Platforms (2017, 2018, 2019)

  • #LI-CW1

    Our Guiding Principles

    While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.

    We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.

    We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.

    We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here. 

    We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.

    We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

    We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

    We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.

    Make your career at Mendix.

    There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding.  This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.

    Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

    Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.